Security & Compliance

Built for trust from the first request

Layered controls, licensed partners and a vendor-neutral identity layer that keeps verification simple without cutting compliance corners.

Licensed partners for regulated services

RETAILERWAY is not a bank. Card issuing, payments and crypto conversion are provided by licensed third-party partners, and we do not directly store or custody user funds.

Secrets stay on the server

Provider API keys and credentials are only used server-side. Project API secrets are stored only as hashes.

Authenticated, idempotent webhooks

Incoming provider webhooks are authenticated before processing, and identity events are recorded once per provider event so a retried delivery is not applied twice.

Encryption and access control

Traffic is encrypted in transit, administrative functions are restricted to authorised staff, and sensitive endpoints such as sign-in, password reset, payments and the platform API are rate limited.

Identity Orchestration

Verify once. Reuse where supported.

Each regulated partner remains responsible for its own KYC/AML decision and licence obligations. We never claim that one verification is legally valid for every provider — our job is to make the process as short as each partner allows.

  • Verify your identity once with RETAILERWAY instead of repeating KYC for every service.
  • Before anything is shared with a partner you give explicit consent, see which fields are shared, and can revoke it later.
  • We share verification results and metadata rather than raw documents wherever a partner allows it.
  • If a partner needs something extra — for example proof of address — only that step is requested.
  • Verifications can expire; when they do, you are asked to re-verify rather than silently reused.

Your data

Read how information is collected, used and retained in our Privacy Policy, and the rules of using the platform in our Terms.

Report a security issue

Found a vulnerability? Email [email protected] with the details and steps to reproduce. Please give us reasonable time to fix it before disclosing it publicly.